AI Customer Support Agent for E-Commerce using GPT-4 / Mistral-Instruct

Description

Develop a conversational AI support agent tailored for e-commerce platforms, capable of handling customer queries related to orders, shipping, refunds, product recommendations, and complaints—across multiple languages and channels. This project leverages GPT-4 or Mistral-Instruct, with fine-tuning and prompt engineering to ensure domain-specific understanding. Designed for integration with CRMs, chat platforms, or websites, the assistant improves responsiveness, reduces support load, and enhances the customer experience.

Key Features:

• Contextual Multi-turn Conversations – Maintains session history to support natural, human-like conversations with context carryover.
• Multi-lingual Support – Communicates fluently in major global languages, adapting to regional tone and terminology.
• Order Tracking & Product Lookup – Integrates with e-commerce backend APIs to fetch order status, product availability, or initiate return requests.
• Escalation Handling & Handoff Logic – Detects complex or unresolved issues and hands off the chat to human support agents when needed.

Ideal Use Cases or Scenarios:

• D2C brands automating high-volume support during sales and festive seasons
• E-commerce platforms offering 24/7 assistance to global customers
• Customer success teams handling repetitive inquiries like return policies or shipping delays
• Marketplace sellers wanting a branded, AI-powered chat layer on their storefronts

Deliverables:

• End-to-end codebase with chatbot engine and API integration
• Admin dashboard to monitor conversations and flag unresolved issues
• Sample product and order database for simulation
• Deployment instructions with webhook/API documentation
• Project report detailing LLM usage, flow diagrams, and chatbot logic
• Optional support for WhatsApp or website integration